… and the Professional Trolling continues (update June 2017)
We recently had an interesting exchange with the troll that confirmed (as if we needed confirmation) that they are NOT a consumer and that what they want most is us to stop supplying one of our dealers in Southern California that dares to take away business from them.
They also wanted money – all this while remaining anonymous and NEVER supplying proof of purchase.
Blackmail is not a harmless thing and if we ever get to the point where we can proof the troll’s identity we will take legal action.
Anybody out there who can supply pertinent information leading to the trolls’s identity – let us know at firstname.lastname@example.org. Your help will be rewarded!
Beware of fake reviews about Berkeley Ergonomics
Would a real consumer really pay $9.99/ month for a dedicated website for over 2 years to smear a manufacturer rather than talk to their retailer about a complaint resolution?
It appears that one of our competitors - rather than focusing on improving their product design and value - chose to pay a troll to post over 200 "reviews" on numerous internet platforms over close to 3 years. That makes over $300 just in website fees and countless hours of internet postings.
Welcome to the brave new world of cyberstalking and smear campaign as a marketing tool.
Are we really taking that much business away from them?
Is this really worth sacrificing your integrity for?
For the past 2+ years this troll has stalked and harassed our company and dealers leaving over 200 fake reviews under numerous aliases all over the internet, a dedicated website and blog. All feature the same false allegations and misrepresentations.
This person pretends to be a consumer whose complaint we ignored. Fact is that we do not have a purchasing record for this reviewer nor did they ever contact our factory or any of our retailers with their product complaint under their real identity offering proof of purchase.
This is not the behavior of a consumer interested in a resolution of a product complaint but the strategy of a troll paid to discredit our company. Please disregard those fake reviews and scroll through our website for real information instead.
If you are complaining to the factory about their product wouldn't you provide a dealer name, where you purchased, a receipt, or salesman's name, simple pertinent information?
Unless, of course, you have another motive for your "fake" review. Read the reply by the expert professional at The Mattress Underground!